28797 Navajo St. NW
Isanti, MN 55040
Thank you for the help and support since I purchased a Hercules Caliante Spa and ECOsmarte water maintenance system in April. I spent several months last winter "kicking tires" on new and used spas all over the Minneapolis and St. Paul metro area. I learned a great deal about spas, spa sales persons, and spa dealers during this time. I clearly made the right choice about purchasing my spa with your dealership.
The Hercules Caliante is everything you said it was. I am impressed with the three pump system. It has abilities that have exceeded my expectations. The two main pumps move a tremendous amount of water, and the third pump brings in a huge volume of air through the air jets. Several friends have remarked that this system has more power, and runs quieter, than any other spas they have used. The electronic control system has worked perfectly. I am impressed with the precision and accuracy of the functions in this system. The spa runs its filtration cycles and clean out cycle right on schedule every day. The seat configuration works very well. I have found that guests really appreciate the steps built into the tub seating arrangement. Access is far easier than other spas I've used.
The ECOsmarte water treatment system has worked well. When I purchased the spa and ECOsmarte system I was cautiously optimistic about the system. I had never heard of this method of water treatment before my purchase. I knew that I had to "go to school", and learn about how to maintain this spa and use the ECOsmarte system. Over the course of the first few weeks I learned a great deal. It wasn't difficult, in fact it was easy. Actually, it came down to learning two things: first, maintaining a pH balance between 6.8 and 7.2; secondly, maintaining a copper level of approximately .5 ppm.
This learning was partly on my own, but when I had any questions or concern the staff at ECOsmarte patiently helped me. NO question was treated as "dumb". I have really appreciated this support. Last Saturday I drained and refilled my spa for the first time. I have found that I've learned a lot since April. I am now keeping a journal of what I'm doing to maintain my pH and copper levels. Everyone's water is a little different. I have well water, and I need to learn how to keep my water at it's needed levels. All in all it has been fun, and I have appreciated all you have done to help me. Thanks again.
After nearly a year of research, I stumbled across Ecosmarte, which was undoubtedly the best telephone call I made in 1998. I then discovered they had a patent and EPA rating on water treatment that was highly distinguished in the water treatment industry and an absolute perfect fit for total non chemical spa use. I discovered to my surprise and satisfaction that Ecosmarte sold the Hercules Reflections Spa Line, which after shaking the spa industry apart I determined the Hercules Reflections Spa Line was the finest engineered spa for the money in North America. My search was nearly complete.
Larry and Joe from Ecosmarte spent literally hours on the phone answering questions and explaining their product with absolutely zero sales pressure. Even though Ecosmarte is located nearly 2000 miles from my home town in Northwest Montana, the expertise and total customer oriented business philosophy they have turned into an extremely rewarding experience for our family. We felt after purchasing our spa and water treatment system from them, the long term relationship and service is precisely what every business should strive for, complete customer satisfaction. Thank you Larry and Joe.
If anyone would care to E-mail me for further questions, you may do so at "email@example.com"
Randy and Diane Helgath
/s/ Diane Carrier